Drone Technology Can Help Insurance Companies
Cut Costs And Reduce Response Times For Claims In 2018’s Storm Season
DataWing Global, an aerial data collection company that works with independent drone pilots to help homeowners and insurance companies cover claims, estimates that drone technology could save insurance companies up to 40% during the upcoming storm season.
Storm season is fast approaching and costs insurance companies billions of dollars every year. In fact, last year’s Hurricane Harvey, Maria and Irma have already cost the industry at least $14.5 billion, according to annual reports filed by 15 major insurers. Accordingly, to better prepare for 2018’s upcoming storm season, an unprecedented number of insurance businesses have turned to drone technology to record data and help process claims more quickly and cost-effectively. In fact, Goldman Sachs forecasts in their widely covered drone report that the insurance claims drone market represents a total addressable market worth $1.4 billion.
Rather than sending out traditional “ladder teams” to closely inspect roofs and other home facilities (which costs around $150 to $250 per inspection), insurance adjusters can sort through 2-3 times more claims every day by employing trained drone pilots to fly over properties, take pictures, and deliver the data via cloud. Not only is this service roughly 40% cheaper, but it significantly reduces safety related risks, ensuring less people are climbing onto roofs.
Once a homeowner files a claim with his/her insurance company, DataWing will receive and act upon this claim in less than 4 hours. Within 12-18 hours, data will be collected and given to the data analysis team, which then prepares and returns it to the insurance company. DataWing maximizes job scheduling efficiencies by grouping jobs together with similar times and geographies for each of their network pilots, thereby striving to turn a job requests into results within 24 hours.
DataWing uses SmartSky, an internal scheduling program that gives them eyes on their pilot in the field. This secures a constant communication between DataWing and the pilots, which helps monitor jobs and the pilot’s time availability. It also provides pilots with the tools to input their availability and respond to jobs immediately, which further streamlines the process.
DataWing also follows strict compliance standards (background checks, drug tests, airspace checks) when selecting drone pilots to ensure they’re delivering the highest standard of service for their insurance clients and homeowners. Through a robust quality assurance program, DataWing currently manages a large and growing portfolio of certified pilots, operating nationwide.
“DataWing is helping insurance carriers in three main ways: increasing adjustor efficiency in completing claims, decreasing safety risk by allowing personnel to stay off of the roofs, and also achieving faster payment turnaround for the benefit of the insured,” said Steven Fargo, CEO, DataWing Global.
Drone powered solutions, such as DataWing, are set to save the insurance industry billions of dollars. Part of this cost saving lies in preparation, including walking through response methods with insurance companies, and advancing SmartSky to scale up and keep track of jobs. In the aftermath of hurricanes, customers can often experience delays in response to claims. DataWing, however, is determined to help both insurance companies and homeowners be ready to undergo quick turnarounds, particularly after natural disasters. This year, DataWing is prepared to carry out response to claims in 12 hours, rather than 60-90 days.
“Our mission is to help homeowners get their lives back together, faster,” said Landon Phillips, COO at DataWing Global.